Contact Us
Contact Us
Thank you for using Seedance2! Whether you have questions, suggestions, feedback, or partnership inquiries, we're happy to help.
Contact Information
Our support team will respond to your emails within 24 hours.
- Customer Support: [email protected]
Frequently Asked Questions
Before contacting us, you may want to check our FAQ:
About Product Usage
Q: How do I generate a video? A: Go to the Studio, select "Text to Video" or "Image to Video", choose an AI model, enter your prompt or upload a reference image, and click generate.
Q: Which AI model should I choose? A: Different models have different strengths. Seedance 1.5 Pro excels at realistic motion, Veo 3.1 is great for creative scenes, and Kling 2.6 offers versatile generation. Try different models to find what works best for your needs.
Q: How long does video generation take? A: Typically 30-120 seconds depending on the model and settings.
About Payment
Q: How does the credit system work? A: Each AI generation consumes credits based on the model and type. For example, a Seedance 1.5 Pro text-to-video generation costs 10 credits. You can purchase credit packages or subscribe to a plan.
Q: Do credits expire? A: Credit packages are permanently valid. Subscription credits are valid for the current billing period.
Q: Do you offer refunds? A: Yes, refunds are available under certain conditions. Please refer to our Refund Policy for details.
About Privacy
Q: Is my data secure? A: Yes, we use encryption to protect all data transmission. See our Privacy Policy for details.
Q: Will my uploaded images be used for other purposes? A: No. Your uploaded content is only used for the generation you requested and is not shared with third parties.
Feedback
Your feedback is important to us! Please let us know about:
- Feature Suggestions: Tell us what features you'd like to see
- Problem Reports: If you encounter technical issues
- Experience Feedback: Share your usage experience and improvement suggestions
Contact us at [email protected].
Additional Resources
Thank you for choosing Seedance2! We look forward to providing you with the best service.